Fix it

Get unstuck fast

11 guides

Find the fix for what you seeSomething is wrong? Find what you see in this list and go straight to the page that fixes it.
Report a problem or ask for helpThe bug icon in the toolbar sends a bug report, an idea or a question straight to the Yardmaster team, with the details they need to help.
A session will not startWhat to do when a new session turns red straight away, a model is greyed out, a session sits on Starting, or it says Rate Limited.
My agent stopped respondingHow to tell a busy agent from a stuck one, and how to get a stuck reply going again without losing the conversation.
Sessions come back after a crash or restartIf Yardmaster closes, crashes or your computer restarts while agents are working, those sessions start again on their own the next time you open it.
Yardmaster or my computer feels slowThe fixes for a sluggish app or a computer that freezes while agents work, cheapest first: a few switches, a restart, and freeing memory.
Yardmaster shows a blank windowIf the window goes empty or the buttons stop responding, a reload button appears in the middle of the screen. Your sessions keep running.
Yardmaster keeps doing things on its own: use Safe ModeSafe Mode restarts Yardmaster with its automatic actions and integrations switched off, so nothing merges, sends or starts on its own while you look around and fix what is wrong.
Back up everything to a folderBackup Mirror keeps an encrypted copy of all your Yardmaster data in a folder you choose, such as a Dropbox or OneDrive folder, so a broken or new computer loses nothing.
Move to a new computer with one filePreviewPortable Backup saves all your Yardmaster data in one encrypted file that you carry to another computer yourself, on a USB stick or a cloud drive.
Fix sign-ins after a restoreAfter you restore a backup on another computer, a checklist shows which keys and sign-ins need entering again, and what else to set up.