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Yardmaster Guide

Report a problem or ask for help

The bug icon in the toolbar sends a bug report, an idea or a question straight to the Yardmaster team, with the details they need to help.

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When something is wrong, or you have an idea or a question, the bug icon in the toolbar sends it straight to the Yardmaster team. It adds the technical details they need, so you only describe what happened.

Send a report#

  1. Click the bug icon in the toolbar (its tooltip says "Send feedback or report a bug"). If you unpinned it, open the ... menu and click Feedback.

  2. Pick what it is: Bug, Feature, Feedback or Question.

  3. Describe what happened and what you expected.

  4. Optional: type your email so the team can write back. It is used only to reply to you.

  5. Optional: click Attach or paste a screenshot.

  6. Click the send button (for a bug it reads Send Bug Report), or press Command plus EnterCtrl plus Enter (Cmd+Enter on a Mac).

The window closes at once and a short message tells you how it went. Sent to the Yardmaster team. Thank you! means the team has it.

What if it says "Saved, will send later"?#

Your report is never lost. It is saved on this computer first and sent as soon as it can be:

  • Saved, will send after you sign in. Reports go through your Yardmaster account, so sign in and it sends.

  • Saved, will send when you're back online. It sends when the connection returns.

  • Saved, will send later (today's feedback limit was reached). It tries again later.

A saved report keeps trying for 30 days. If sending fails outright, the window opens again with your text so you can retry.

What is sent with a report?#

Your message, your email if you typed one, your attachments, and a short technical summary: the app version, your operating system, how many sessions were running, how long the app had been open, and recent errors and crashes. To see it, open the line that starts with Diagnostics at the bottom of the window.

Before anything leaves your computer, Yardmaster removes passwords, keys, your home folder path and contact details from the message and the error lists. Attachments are sent as they are, so check a screenshot for anything private first.

Send automatic problem reports to the Yardmaster teamSettings, Diagnostics · Default: OnWhen on, the one-click "Send report" buttons (a file link that points nowhere, a snooze phrase that was misread) send a short report to the Yardmaster team. Off stops those. Feedback you send yourself from the bug icon always goes.Open in YardmasterOpens Yardmaster. Don't have it? Download

Find the log files#

When the team asks for logs, open Settings > Diagnostics. The Health tab shows the Log Files card with the folder's location.

At the bottom, under Actions:

  • Open Logs Folder opens the folder.

  • Export diagnostic bundle saves one ZIP to your Downloads folder with recent logs, the startup and freeze traces, the crash list, version details and your settings with every secret removed. Attach it to a report.

  • Export Logs saves a ZIP of all log files wherever you choose. It leaves crash dumps out, even though the text under the buttons says it includes them.

Look it up yourself first#

Click Help & Docs in the toolbar, or press Shift plus Command plus /Ctrl plus Shift plus /, to open this Guide inside the app. Most problems have a page in this section: start with Find the fix for what you see.

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